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Note

For medical insurance questions and claims please contact AETNA using your insurance card and follow these instructions to submit a claim. 

Please follow your team member International Crisis Plan to use the predetermined Local Hospitals and Health Facilities.



If I need Medical Evacuation Assistance, who should I contact? 


I'm covered by Reliant's Aetna Medical Insurance Plan. 

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AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories



If I need to evacuate for non medical reasons or need immediate travel assistance, who should I contact? 

Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160

AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories

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Executive Assistance Services (associated with ACE/Chubb Policy)

  • Emergency Political Evacuation & Concierge Services
  • Also for Emergency Medical, Personal, Travel Assistance
Phone: 800-766-8206 (Inside U.S. and Canada)
Phone: IDD+800-0200-8888 (Outside U.S. and Canada - 40 countries)
Phone: 202-659-7777 (Collect Calls Outside U.S. and Canada)
Phone: IDD 1-2020-659-7777 (Where Toll Free or Collect Calls are not available - Outside the U.S. and Canada)


Other issues, who should I contact? 

  • If you are injured on the job
  • If you are injured as a result of an act of war
  • If you are in a car accident while driving on the job
  • If you rent a car and get in a car accident while driving on the job
  • If six or more Reliant employees will be traveling on the same aircraft

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ACE/Chubb International Liability - Claims

Email: ChubbClaimsFirstNotice@chubb.com
Phone: 800-433-0385 (Business Hours)
Phone: 800-523-9254 (After Hours)
Information to include:
  • Policy Holder Name
  • Policy Number PHF D38303788 004
  • Type of loss
  • Date of Event
  • Description of loss
  • Insured contact name and details (phone, e-mail, etc)
  • Third-party contact name and details (phone, e-mail, etc.)
  • Any other pertinent information available 


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