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Page History
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| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
Missing Person develops into a Level 5 Incident when a person is missing for more than 24 hours. Or if the incident becomes a kidnapping (See Contingency Planning: Kidnappings). | A person is missing for more than 6 hours, during a potential crisis, or with sufficient reason to suspect danger. | A person is missing for unknown reasons for up to 6 hours with normal or moderately elevated danger levels or if a person misses a routine check-in during travel. | A person misses a routine check-in in their base town or arrives up to an hour late occasionally without prior notification. |
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- As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involvedand gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Assign personnel to investigate and verify that the individual(s) are in fact missing. Note: One of the first steps to take with missing personnel is to start a basic investigation to confirm whether your personnel simply became lost (FINDME protocol), were injured and in a hospital, wandered off on their own initiative (unplanned sight-seeing trip), etc. They can often be quickly located, and the potential crisis situation is canceled.
- If they are not found, continue through the remainder of the steps below
- Gather all remaining personnel and require constant supervision and communication to reduce the risk of another missing person
- Identify the last known location of the victims and establish a time frame for when they were noted as missing
- Reliant will reach out to receive more details and complete an initial Crisis Reportfor their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Contact local authorities and file a missing person report, (The Smart Traveler Enrollment Program (STEP) app has local "911" numbers you can call- See Helpful International Risk Management Resources)
- Contact the Embassy and Consulate for Assistance and notify them of the situation
- Confirm their routes of travel leading up to the incident and locations they might have visited en route (potentially use Location Documentation)
- Contact their last known location and verify the time of departure, anticipated route, expected time of arrival, confirm their mode of travel to include a detailed description of the vehicle and inquire about any possible deviations from a direct route to their destination
- Contact hospitals and police stations along their route of travel and inquire about any persons matching their descriptions
- Ensure their place of residence has been searched thoroughly for the missing person, clues, evidence, notes, telephone messages, computers, cell phones or personal effects. All of these may provide evidence to the location of the missing person
- Once the missing personnel are located, the crisis will either be concluded or elevated to a Level 5 crisis situation, depending on circumstances and handled accordingly. Reference other incident protocols such as Contingency Planning: Kidnappings as appropriate.
