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Crisis Communication Levels
Crisis Communication Levels


Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Individual imprisoned or extended detention for interrogation

Individual in immediate danger of being imprisoned, interrogation/visit from secret police, or a friend of staff detained

Minor legal violations or informal interrogation

Normal legal activity


Steps to Reduce Probability and Consequences

  1. Practice operational security and follow local laws
  2. Research local laws before instituting a team and keep a working record of relevant legislation

Applicable Corporate Policies

Crisis Resolution Protocol

  • Determine the location and status of all other personnel
  • Notify other personnel in the area, in person if possible
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involved
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Consider evacuating any family members as soon as possible, preferably with a designated escort
  • The Team Leader will assign personnel to investigate the incident, establish a time frame for when they were arrested, confirm their activities leading up to the incident and locations they might have visited recently. These personnel should locate and contact any witnesses that might have observed the incident
  • Continue to follow the location and legal status of the detained personnel, but do not advocate or provide legal advice to the detained personnel without CMT authorization
  • The Team Leader should visit the detained personnel as soon as possible to check on their condition, find out what assistance they need, reassure them, and document their version of the events
  • Participate fully in any investigations to ensure compliance with local jurisdiction
  • If released and in good legal standing, evacuate the individual, preferably accompanied by a team member, family, or CMT member
  • Follow all CMT directions and recommendations