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Crisis Communication Levels
Crisis Communication Levels

Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Major Earthquake focused at our location, significant impact that inhibits the safe continuation of the team

Earthquake has also lead to a Contingency Plan: Natural Disaster Tsunami 

Minor Earthquake or focused in adjacent locations, major direct impact on operations

Earthquake has also lead to a Contingency Plan: Natural Disaster Tsunami

Minor Earthquake or focused in adjacent locations, minor direct impactStandard seismic activity
Note

Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

Level 5: Management of the crisis is now beyond the capacity of the local field team to manage. Reliant's Crisis Management Team or its pre-approved delegate is stepping in to now manage the situation. This is a major crisis resulting in ongoing disruption to operations or the threat now inhibits the ability of the team to safely continue.

Specific Readiness Level To Determine Next Steps

Level 5Level 4Level 3Level 2


Steps to Reduce Probability and Consequences

  1. Practice situational awareness and communicate routinely with the Global Security Advisor
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation

Applicable Corporate Policies

  1. Maintain updated natural disaster monitoring
  2. Based on seismic zone, secure items that could fall or cause injuries and store critical supplies
  3. Know which interior walls or sturdy furniture could be used as cover
  4. Be aware that Earthquakes off the coast can cause Tsunamis (Contingency Plan: Natural Disaster Tsunami


Applicable Corporate Policies

Crisis Resolution Protocol

  • Initial Reaction: When

    you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all personnel that might be affected
  • Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Feeling the Ground Shake

    • Stay where you are until the shaking stops. Do not run outside. Do not get in a doorway as this does not provide protection from falling or flying objects, and you may not be able to remain standing.
    • Drop down onto your hands and knees so the earthquake doesn’t knock you down. Drop to the ground.
    • Cover your head and neck with your arms to protect yourself from falling debris.
    • If you are in danger from falling objects, and you can move safely, crawl for additional cover under a sturdy desk or table.
    • If there is low furniture or an interior wall or corner nearby, and the path is clear, these may also provide some additional cover.
    • Stay away from glass, windows, outside doors and walls, and anything that could fall, such as light fixtures or furniture.
    • Hold on to any sturdy covering so you can move with it until the shaking stops. Stay where you are until the shaking stops.
    • If you are in bed: Stay there and cover your head and neck with a pillow. At night, hazards and debris are difficult to see and avoid; attempts to move in the dark result in more injuries than remaining in bed.
    • If you are outdoors when the shaking starts, move away from buildings, streetlights, and utility wires. Once in the open, “Drop, Cover, and Hold On.” Stay there until the shaking stops. This might not be possible in a city, so you may need to duck inside a building to avoid falling debris.
    • If you are in a moving vehicle, stop as quickly and safely as possible and stay in the vehicle. Avoid stopping near or under buildings, trees, overpasses, and utility wires. Proceed cautiously once the earthquake has stopped. Avoid roads, bridges, or ramps that the earthquake may have damaged.

    After the Shaking Stops

    • Look around. If there is a clear path to safety, leave the building and go to an open space away from damaged areas.
    • If you are trapped, do not move about or kick up dust. Tap on a pipe or wall or use a whistle, if you have one, so that rescuers can locate you.
    • Be prepared to “Drop, Cover, and Hold on” in the likely event of aftershocks.
    • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incident
    • Contact Reliant to report the incident: Crisis Reporting for International Incident
    • Determine the location and status of all personnel that might be affected by the earthquake
    • Record any injuries using the Victim Information Form shared with you by Reliant
    • Determine accurate information regarding earthquake damage including utilities, communications, and infrastructure
    • Establish initial contact with the
    Establish initial contact with the Reliant
    • Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
    • If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device 
    • Attend to any immediate medical needs referencing the Contingency Plan: Medical Emergency
    Contact the nearest U.S. Embassy or Consulate 
    • If there are any missing persons, contact local law enforcement to report them and simultaneously follow
    the missing persons contingency plan
  • Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • If possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
    • the Contingency Plan: Missing Person
    • Check with the nearest Embassy and Consulate Assistance for updated information
    • Establish consistent lines of communication for all personnel involved or gather all personnel to a central location for assessment
    • Check with local officials before venturing out from your immediate area
    • If you have the ability, coordinate with the CMT to decide the best course of action.
    • If you cannot contact the CMT, Shelter in Place until communications are reestablished
    • Consider Evacuation protocols if needed
    • Return to buildings only when local officials determine that they are safe
    Share a copy of your report with Reliant