Page History

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Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

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Specific Readiness Level To Determine Next Steps

Steps to Reduce Probability and Consequences

1. Establish a self-reporting company culture (See Employee Reporting)
2. Follow the proper reporting protocols:
   1. Personnel should confidentially report to the Team Leader all Moral Failures (including level 1-4 incidents). If the Team Leader is the object of scrutiny, the person should report directly to HR.
   2. The Team Leader will report to the HR Manager all level 1-3 incidents
   3. The HR manager will disclose information as needed to the CMT for all level 1-2 incidents
3. When moral failures occur, address the conflict directly and justly
4. Practice situational awareness and communicate routinely with the Global Security Advisor
5. Be prepared to activate other contingency plans if situations arise
6. If additional contingencies occur, strongly consider immediate evacuation

Applicable Corporate Policies

• Evacuations Evacuations may be authorized and mandated at either the local, Self-Evacuation, or corporate Reliant level.Know your Places of Refuge

Crisis Resolution Protocol

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• Immediately relocate the victim and dependent family members with an appropriate escort
• Immediately detain the perpetrator with appropriate personnel to supervise them

• Notify all other personnel of the incident, in person if possible
• Follow proper reporting protocols found above
• The affected personnel should be removed from the field and sequestered in the country operational base with an appropriate supervisor until further travel arrangements to the US can be made
• The Team Leader and/or HR manager should directly address the issue and consequences in a private meeting with the individual
• Evacuate the individual, preferably accompanied by staff, family, or CMT member
• As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incident
• Contact Reliant to report the incident: Crisis Reporting for International Incident
• Reliant will reach out to receive more details and complete an Initial Crisis Report
• Reliant will share a Tracking Log with you to continue to document details that will also serve as a way to communicate new updates with all parties involved
• Reliant will work with local leaders to assign
• When you have time, start the Tracking Log and begin documenting all events
• Determine the location and status of all personnel that might be affected
• Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
• Establish initial contact with the Reliant Crisis Manager using the Emergency Number
• Record any injuries using the Victim Information Form 
• Contact the nearest U.S. Embassy or Consulate 
• If there are any missing persons, simultaneously follow the missing persons contingency plan
• Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
• The Team Leader should make contact with, notify, and provide continuing care for affected team members
• Follow all CMT directions and recommendationsIf possible attempt to evacuate or relocate to places of refuge
• Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)Share a copy of your report with Reliant