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Crisis Communication Levels
Crisis Communication Levels

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Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

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Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Deadly Epidemic or a major outbreak in the immediate vicinity

Infections disease detected in the immediate vicinity or a major outbreak in a neighboring area

Infectious disease detected in the area or a major outbreak in a neighboring country

Standard regional diseases and illness

Steps to Reduce Probability and Consequences

  1. Practice situational environmental awareness and communicate routinely with the Global Security Advisor
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation

Applicable Corporate Policies

  1. follow safety regulations
  2. Have a prepared evaluation of local medical facilities with their strengths and weaknesses as well as a suggested list of possible transfer facilities including the nearest Level 1 Trauma Center and the best, most practical US-based facility depending on the general disease/illness
  3. Have an accessible record for all overseas personnel of relevant medical history or conditions, including current treatments
  4. Maintain good health habits to ensure good immune function

Applicable Corporate Policies

  • Evacuations Evacuations may be authorized and mandated at either the local, Self-Evacuation, or corporate Reliant level.Know your Places of Refuge

Crisis Resolution Protocol

  • When you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all personnel that might be affectedin relation to infected areas and inform them of the infected areas
  • If personnel become infected, follow the Contingency Plan: Medical Emergency
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incident.
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
  • Contact the nearest U.S. Embassy or Consulate 
  • If there are any missing persons, simultaneously follow the missing persons contingency plan
  • Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • .
  • Reliant will share a Tracking Log with you to continue to document details that will also serve as a way to communicate new updates with all parties involved.
  • Implement procedures to avoid any further contamination of personnel
  • Determine the location and status of all other personnel following all quarantine measures needed. Be alert to and able to advise them to Shelter in Place if needed unless the situation demands immediate Evacuation or Orderly Relocation
  • Avoid physical contact with others
  • Avoid contact with animals and protect against insects
  • Consider prepackaged food and water to avoid contamination
  • Avoid crowds
  • Follow all CMT directions and recommendations.
  • If needed, reference: U.S. CDC – Center for Disease Control and Prevention 1600 Clifton Rd. Atlanta, GA 30333 U.S.A. (800) CDC-INFO, (800) 232-4636 cdcinfo@edc.govIf possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)Share a copy of your report with Reliant