What I Do

• Make sure we are meeting our mission to serve missionaries for the gospel.

• Oversee just about everything, directing our Managers and Directors.

• Report to our Board of Directors

I Can Help You

• Connect Reliant with a new ministry director or church network that Reliant may be able to serve.
• To further appeal a decision by other leadership, if needed.

What I Do

• Oversee Reliant's ministry grant program, Secretary to the Board, work with our Audit Review Committee and Investment & Finance Committee, work with Capin Crouse on our annual audit, review our monthly financial reporting, perform our annual health and dental insurance renewals, all corporate insurances, and address legal and liability questions and issues, work to set policy for Reliant.

I Can Help You

• If you have questions about the Annual Ministry Report
• You want to know more about the Board of Directors
• If you have a legal or policy question
• If you have a question on Reliant's ministry grant program or if your church is interested in creating a grant request for a project

What I Do

• Chief of Staff to our Executive Director, manage our Operating Departments and collaborative projects.
• Ensure our in-house teams, processes, and operations are working efficiently to serve our partners and missionaries.
• Help spread the word about what we do - work to establish and build partnerships with churches and missionaries who are new to Reliant.

I Can Help You

• If you have questions about the way the Reliant in-house teams operate.
• Resource you to help new missionaries understand and begin working with Reliant.
• If you know someone who wants to learn more about Reliant, feel free to give them my contact info!

What I Do

• Oversee Reliant's HR Compliance Program
• Maintain HR policies, procedures, and training related to compliance
• Support Reliant Program Teams in HR-related issues

I Can Help You

• Answer questions about HR policies or training
• Navigate employee relations issues/concerns (along with Program Team Lead)

What I Do

• Oversee Residency and Intern Programs and support the local churches/ministries that run them.
• Assist local churches and ministries with forming and implementing residency and intern programs.

I Can Help You

• If you are an intern or resident, I make sure you receive the help you need at any point during your process with Reliant. This includes everything from application to MTD coaching, all the way to beginning your program and ensuring you receive care and compensation through your term.
• If you are a church or ministry, I can help you in a variety of ways. This includes:
• Starting a residency or intern program at your local church or ministry
• Setting up and leading a local training at your church or ministry
• Providing the ongoing care and oversight for current church and ministry partners

What I Do

• Oversee Payroll, Benefits, & Reimbursements processes.
• File taxes and official tax documents such as W2s and 1095-Cs

I Can Help You

• With questions about your 401K
• Understanding your pay stub
• Obtain a copy of a previous year W2

What I Do

• Oversee the Collegiate Program Team

I Can Help You

• Assessment and hiring of Collegiate Program Team missionaries
• MTD Coaching & performance for Collegiate PT
• Collegiate MTD Trainings
• Salary & evaluations for Collegiate PT
• Missionary care and crisis for Collegiate

What I Do

• X

I Can Help You

• X

What I Do

• Un-official "mom" of Reliant. Answer nearly anything. Work on a wide variety of projects including prayer and care for missionaries, summer interns, Board of Directors, missionary resources projects, and communications for our staff.

I Can Help You

• If you don't know who to call!

• With any quick question

• Set your sponsor or sending church

• If you need an Education Approval form to be processed

What I Do

I Can Help You

• X

What I Do

I Can Help You

• X

What I Do

• Oversee US Churches and Ministries Program

I Can Help You

• Set up a New Partnership between your ministry and Reliant
• Guide a ministry, team, or missionary that you are supervising
• Navigate special circumstances related to any US Church or ministry
• With any questions, support, or MTD coaching for US Missionaries

What I Do

• First point of contact in assisting U.S. based missionaries
• Serve as a liaison between US missionaries and the office support staff (finance, HR, gift processing, technology, etc)
• Provide administrative support for the US Program Team

I Can Help You 

• With questions about the missionary application process
• With questions about U.S. and Church Planting Ministry Team Development programs
• With questions about remote MTD trainings
• If you need Employment Verification
• Scheduling appointments with our U.S. Program Team Members

What I Do

• X

I Can Help You

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What I Do

• Oversee International Ministries and Programs
• Support and Partner with International supervisors
• Train international workers and guide their employment

I Can Help You

• Set up International ministries that mobilize support-based workers 
• Guide a ministry, team, or worker
• Navigate special circumstances related to International ministry
• Please contact me if you have an emergency in an international ministry location

What I Do

• Provide administrative support to the International Program Lead
• Serve our international missionaries as the first point of contact

I Can Help You

• With questions about the missionary application process
• With questions about the international program

What I Do

• Coach missionaries as they raise support to enter their mission field
• Train missionaries to give MTD presentations

I Can Help You

• Persevere through the amazing and challenging support raising season!
• Answer (most!) questions about the international program
• Engage with your supporters through email and social media

What I Do

• Administrate the International Training and Coaching needs.
• Work on systems and special projects within the International Team.

I Can Help You

• With your International Training or Coaching needs or questions.

What I Do

• Assist residents, interns, and MTD coaches with support-raising goals and coaching questions
• Report resident progress in support raising to church leadership
• Lead and teach coaches of residents and interns to effectively guide those they coach

I Can Help You

• Develop or adjust a support goal on Toolbox
• With any questions about MTD coaching for residents and interns

What I Do

• Provide administrative support to the Residencies Director
• Help our Residency and Intern Missionaries as the first point of contact
• Coordinate remote MTD trainings for residencies and interns

I Can Help You

• With questions about the missionary application process
• With questions about residency and intern programs
• With questions about remote MTD trainings

What I Do

• Provide informational support and financial analysis with resident support raising goals
• Internally process and communicate employment information

I Can Help You

• See your support raising progress and trajectory
• Answer and help determine the current financial standing of the account you are responsible for 

What I Do

• X

I Can Help You

• X

What I Do

• Oversee the implementation of MTD Trainings, especially Reliant's flagship New Staff Training.

I Can Help You

• Register or pay for an MTD training
• Answer questions about MTD trainings

What I Do

• Oversee the missionary application process

I Can Help You

• With questions about the missionary application process
• Navigate the Reliant Assessment Hub
• With training local leaders to complete interviews for Reliant

What I Do

• Recruit, lead & teach other resident coaches
• Assist in reporting resident progress in MTD to church leadership
• Assist residents, interns, and MTD coaches with support-raising goals and coaching questions

I Can Help You

• With any questions about MTD coaching for residents and interns
• Strategic questions about the MTD process
• Any personal needs in regards to your MTD coach

What I Do

• X

I Can Help You

• X

What I Do

• Provide detailed administrative support to our missionaries including employment administration, payroll and benefits.

I Can Help You

• With status changes
• Getting your Support Goals processed
• If you have questions regarding New Staff Training paperwork
• Answer benefits questions

What I Do

• Process employment benefits and payroll forms.

I Can Help You

• Hire paperwork
• Status and benefits change forms
• Process direct deposit forms
• Process federal and state W4's

What I Do

• Oversee Reliant's Accountable Reimbursement Plan
• Process payroll payments
• Assist with 401(k) Plan processes
• Process MTD Transfer Requests

I Can Help You

• Be a pro at writing up that ministry expense!
• Track a reimbursement
• Try to fix a rejected reimbursement
• Find out how many "cabinet expenses" you have on file
• Obtain or ask questions about an expense advance
• Get clarity about Reliant's reimbursement policies
• Understand your pay stub
• Figure out why your payroll wasn't what you expected
• Answer questions about changing your 401(k) contribution or other functions on the Principal website
• Request a MTD Transfer

What I Do

• Process submitted reimbursements

I Can Help You

• Be a pro at writing up that ministry expense!
• Track a reimbursement
• Try to fix a rejected reimbursement
• Get clarity about Reliant's reimbursement policies

What I Do

• Process submitted reimbursements

I Can Help You

• Be a pro at writing up that ministry expense!
• Track a reimbursement
• Try to fix a rejected reimbursement
• Get clarity about Reliant's reimbursement policies

What I Do

• X

I Can Help You

• X

What I Do

• Oversee daily accounting functions
• Ensure accuracy in financial transactions

I Can Help You

• Answer ministry project fund account balance questions
• Assist with department transfer requests and questions

What I Do

• Oversee the monthly and annual accounting functions
• Work with Capin Crouse on Reliant's annual audit
• Process grant requests

I Can Help You

• Answer questions about ministry project funds or grants
• Provide a copy of Reliant's audited financial statements for any donor who requests it
• Answer random questions that you may not be sure who to direct them to

What I Do

• Pay vendor bills
• Track Reliant's assets

I Can Help You

• Locate the AP check request and assist with filling it out

What I Do

Oversees the daily operations of gift processing. Processes donor gifts and donations including paper checks, automatic withdrawal, and online or phone gifts. Answers donor and missionary phone calls and e-mails. 

I Can Help You

• If you have any questions about gifts and donations

• With information regarding our donors and/or staff

• Fix a gift that looks wrong on Staffnet or online giving

• Correct a misapplied gift
• With signing up for recurring and/or automatic gifts

• Update donor information and giving

• If a donor's employer wants to give a matching gift

• Merge duplicate accounts
  
  

What I Do

• Processes donor gifts received through the mail.
• Sends daily deposit to the bank through the Remote Deposit Service.
• Sends donor receipts and reminders.
• Manages donor address updates and returned mail.
  
  

 What I Do

• Processes donor gifts received through the mail.
• Sends donor receipts and reminders.
• Manages donor address updates and returned mail.
• Processes LifeLink payments.

What I Do

• Answers donor and missionary phone calls and e-mails. Helps donors with basic website issues. Oversees the processing of all incoming donations. Paper checks, LifeLink program, and online giving and oversees the daily operations of gift processing

I Can Help You

• Fix a gift that looks wrong on Staffnet or online giving
• Update donor information and giving
• Merge duplicate accounts
• Correct a miscredited gift
• If a donor wants to give a gift of stock or securities
• If you or a donor have a question about LifeLink
• If a donor's employer wants to give a matching gift

 What I Do

• Answers donor and missionary phone calls and e-mails. Helps donors with basic website issues. 
• Assist with processing donor gifts received through the mail.

I Can Help You

• Fix a gift that looks wrong on Staffnet or online giving
• Correct a miscredited gift
• Update donor information and giving

What I Do

• Oversee the office payroll

I Can Help You

• With insurance for office employees
• With other office employee HR related issues and concerns

What I Do

• Works to promote streamlined communications processes as well as developing creative elements for Reliant such as our Annual Ministry Report.

I Can Help You 

• With ordering MTD materials on CopyCat.
• With your profile and cover photo on your Reliant.org profile.
• With Reliant Branding (colors and logos)

What I Do

• Assist Reliant's Executive Director
• Administrate special events (such as Leadership Trainings, Collegiate Conferences, etc.)

I can help you

• If you would like to set up an appointment with Tom Mauriello
• Find answers to questions that you have about any of the summer programs (Leadership Trainings) administrated by Reliant.
• Answer questions about conferences that are administrated by Reliant.

What I Do

• X

I Can Help You

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What I Do

• X

I Can Help You

• X

What I Do

• Develops and maintains Reliant's applications, services, websites and more.

I Can Help You 

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You 

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

•  I maintain Reliant's servers and network as well as maintain and troubleshoot the office staff's computing needs.

I Can Help You

• If you have a problem with your reliant.org e-mail address
• Sorry! Unfortunately, I can’t help you with your local computer problems