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The Aetna plan includes an In addition to the ongoing stresses of cross-cultural ministry, the COVID-19 pandemic has caused people around the world to experience the additional stress of making regular adaptations in uncertain circumstances. Reliant is committed to proactively supporting wellness among our staff during the pandemic and beyond. Therefore, in 2021 we are highlighting a service included in the Aetna International Medical Plan: The Employee Assistance Program (EAP).
Employee Assistance Programs (EAP) are employee benefit programs offered by businesses and organizations to help employees deal with personal and work-related issues they that may have that negatively a negative impact on their work performance, health and general well-being. These initiatives usually include an initial professional assessment of the issue, immediate counseling, counselling and referral to long term counseling (if needed) for employees and , often, their immediate family.
While EAPs are often associated with mental health and counselling, Aetna International’s confidential employee assistance service includes support for other areas such as physical health and life admin.
their families.
The EAP program is designed to be used as needed, and in conjunction with, the existing avenues of support Reliant staff receive through their churches, communities, and leadership. Here are some examples of the additional support an EAP could provide:
- Short-term counseling for mental/emotional health issues. The Aetna EAP program offers 5 free counseling sessions, per issue, per year, for each family member. Reliant staff will have a designated toll-free phone number for an initial assessment from a licensed professional. They will then be paired with a counselor whose credentials best align with the caller’s problem and preferences. Those who call the EAP can request a counselor based on gender, area of expertise and Christian beliefs. The Aetna EAP has over 5,000 Christian counselors within their network.
- Daily life assistance and referrals. The Aetna EAP also provides Reliant staff access to services for dealing with the daily difficulties of life. This service provides free 30-minute consultations with professionals specializing in financial and legal problems, including identity theft, among other things. The EAP also assists callers in finding referrals for dealing with typical family needs, such as childcare, eldercare, and educational resources.
- Education and information. The Aetna EAP provides the Resources for Living website that contains articles, information, and tools to assist Reliant staff to learn more about mental/emotional health and work/life balance.
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Reliant encourages all employees and missionaries to proactively attend to their physical, mental, and emotional health as we work within our God-given assignment to advance God’s kingdom. |
The Aetna member website is designed to serve a wide variety of industries with varying worldviews. Many of its vendors share our perspective. Thus, they welcome requests for consideration of specific needs and values. As As with all information provided by outside vendors, we encourage employees to use God-given discernment and Biblical filters for the information and guidance receivedand missionaries to use biblical discernment and filter all information through the truth of God's word as found in the scriptures. |
Contacting Aetna's EAP Plan
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Please see the phone number on the back of your Aetna card or call 800-231-7729 (or collect 813-775-0190). |
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Download the app by searching for "iConnectYou" in the app store or Google Play store. Enter one of the following passcodes to complete your registration: • Argentina: AetnaArg• Austria: AetnaAustria • Barbados: AetnaBar • Belize: AetnaBel • Bolivia: AetnaBol • Brazil: AetnaBra • Canada: AetnaCan • Cayman: AetnaCay • China: AetnaChi • Colombia: AetnaCol • Costa Rica: AetnaCos • Dominican Republic: AetnaDom • Dubai: AetnaDub • Ecuador: AetnaEcu• El Salvador: AetnaEls • France: AetnaFra • Germany: AetnaGer • Guatemala: AetnaGua • Guyana: AetnaGuy • Haiti: AetnaHai • Honduras: AetnaHon • Hong Kong: AetnaHK • Italy: AetnaIta • Jamaica: AetnaJam • Japan: AetnaJap • Mexico: AetnaMex • Netherlands: AetnaNeth • Nicaragua: AetnaNic• Panama: AetnaPan • Paraguay: AetnaPar • Peru: AetnaPeru • Singapore: AetnaSng • Spain: AetnaSpa • South Africa: AetnaSoA • Suriname: AetnaSuri • Switzerland: AetnaSwi • Trinidad and Tobago: AetnaTrTo • United Kingdom: AetnaUK • Uruguay: AetnaUru • Venezuela: AetnaVen |
The following services are covered under the EAP Plan:
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Employees referred for counseling will receive structured telephonic, face-to-face, or online support. A case manager oversees the process of matching the Once you have been connected to a counselor, sessions last for up to 50 minutes. The Aetna plan covers 5 counseling sessions per issue per year per enrolled member (or dependent). Aetna can connect employees to counselors based on their Christian (religious) preference and gender preference. Types of counseling services provided include:
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Boost your emotional health using the myStrength website and mobile app. These confidential, clinically proven self-help resources offer: Insight through articles, videos and eLearning programs How to get started: You can also download the myStrength app by: 1. Searching for “myStrength” in the iTunes or Google Play store |
Additional Resources:
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