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While EAPs are often associated with mental health and counselling, Aetna International’s confidential employee assistance service includes support for other areas such as physical health and life admin.
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The Aetna member website is designed to serve a wide variety of industries with varying worldviews. Many of its vendors share our perspective. Thus, they welcome requests for consideration of specific needs and values. As with all educational information provided by outside vendors, we encourage employees and missionaries to use biblical discernment and filter all information through the truth of God’s word as found in the scriptures. to use God-given discernment and Biblical filters for the information and guidance received. |
Contacting Aetna's EAP Plan
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Please see the phone number on the back of your Aetna card or call 800-231-7729 (or collect 813-775-0190). |
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Download the app by searching for "iConnectYou" in the app store or Google Play store. Enter one of the following passcodes to complete your registration: • Argentina: AetnaArg• Austria: AetnaAustria • Barbados: AetnaBar • Belize: AetnaBel • Bolivia: AetnaBol • Brazil: AetnaBra • Canada: AetnaCan • Cayman: AetnaCay • China: AetnaChi • Colombia: AetnaCol • Costa Rica: AetnaCos • Dominican Republic: AetnaDom • Dubai: AetnaDub • Ecuador: AetnaEcu• El Salvador: AetnaEls • France: AetnaFra • Germany: AetnaGer • Guatemala: AetnaGua • Guyana: AetnaGuy • Haiti: AetnaHai • Honduras: AetnaHon • Hong Kong: AetnaHK • Italy: AetnaIta • Jamaica: AetnaJam • Japan: AetnaJap • Mexico: AetnaMex • Netherlands: AetnaNeth • Nicaragua: AetnaNic• Panama: AetnaPan • Paraguay: AetnaPar • Peru: AetnaPeru • Singapore: AetnaSng • Spain: AetnaSpa • South Africa: AetnaSoA • Suriname: AetnaSuri • Switzerland: AetnaSwi • Trinidad and Tobago: AetnaTrTo • United Kingdom: AetnaUK • Uruguay: AetnaUru • Venezuela: AetnaVen |
The following services are covered under the EAP Plan:
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Employees referred for counseling will receive structured telephonic, face-to-face, or online support. A case manager oversees the process of matching the Once you have been connected to a counselor, sessions last for up to 50 minutes. The Aetna plan covers 5 counseling sessions per issue per year per enrolled member (or dependent). Aetna can connect employees to counselors based on their Christian (religious) preference and gender preference. Types of counseling services provided include:
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Boost your emotional health using the myStrength website and mobile app. These confidential, clinically proven self-help resources offer: Insight through articles, videos and eLearning programs How to get started: You can also download the myStrength app by: 1. Searching for “myStrength” in the iTunes or Google Play store |
Additional Resources:
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