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Please see the phone number on the back of your Aetna card or call 8000-231-7729 (or collect 813-775-0190).

• Log in to Health Hub – your secure member website.
• For members on a non-U.S. plan, you can access employee assistance services under the heading ‘Discover your health and well-being benefits’ within the Health Hub. From there, you can log in to the employee assistance website, which is available in 27 languages.
• For U.S. based members, you can access employee assistance services via ‘My Plan Documents’ section of the Health Hub. From there, you can log in to the employee assistance website, which is available in 27 languages.

Download the app by searching for "iConnectYou" in  the app store or Google Play store.  Enter one of the following passcodes to complete your registration:

Employees referred for counseling will receive structured telephonic, face-to-face, or online support. A case manager oversees the process of matching the
employee with a counselor who has the appropriate experience and specialization. The employee then works with the counselor to schedule each session.

Once you have been connected to a counselor, sessions last for up to 50 minutes.  The Aetna plan covers 5 counseling sessions per issue per year per enrolled member (or dependent). 

Aetna can connect employees to counselors based on their Christian (religious) preference and gender preference. 

Types of counseling services provided include:

• Cultural adjustment assistance
• Marital/Family stress
• Child care and behavioral concerns
• Social adaptation needs
• Alcohol/Substance Abuse
• Work/Life Balance
• Depression
• Crisis response - catastrophic accident, employee death(s), natural disaster, violent attack

This service is very broad and covers a variety of needs members may be facing.  By reaching out to Aetna's EAP you’ll be able to explain your needs to someone on the phone. Aetna will do the leg work for you to find trusted service providers or put you in touch with recommended third-party experts.

Types of potential services include:

• Assistance with finding child-care providers
• Assistance finding elderly parent care providers
• Legal Services
• Financial Services
• Travel arrangement services

Aetna offers support services to help members build a heathier lifestyle in the following areas:

• Fitness
• Tobacco cessation
• Weight management
• Stress management
• Self-care

Do you have a local or international team to manage? Do you need development coaching to help you manage the everyday challenges of management? Managers call in with their request and receive a return call within two business hours. 

An expert will work with you to develop a schedule of practical support. This could take the form of training, coaching, emotional support or education around one or more of the following: 

• Time management skills
• Communication
• Developing emotional intelligence
• Business etiquette
• Resolving issues between employees
• Delivering bad news
• Addressing low productivity
• Providing constructive feedback
• Motivating individuals or teams    

Are you experiencing symptoms of stress or anxiety? Struggling with lightheadedness, trouble concentrating, a pounding heart, trouble relaxing or sleeping and mood swings? Aetna's mindfulness-based stress reduction technique can work alone or in combination with any of the above services.

The Aetna clinical team will assess your needs. If they find that AWARE would be a good option for you, you’ll be connected with a clinical therapist who can best meet your needs. You’ll have an initial consultation during which you can talk about your current emotional state, your goals and what you’d like to get out of the mindfulness session. You’ll be guided through the development of a personalized plan with impactful weekly mindfulness techniques and exercises.

Aetna will put you in touch with a professional practitioner for one-to-one support. Your practitioner will create a six-week mindfulness plan and help you learn how to put it into practice.  The coaching plan comprises one session per week and will be designed to:

• Fit in with your schedule
• Help you develop emotional and mental resiliency
• Help you develop your concentration and focus skills
• Help you improve your sense of well-being
• Guide you through breathwork.
• Teach you coping mechanisms to manage your stress and live in the present

Boost your emotional health using the myStrength website and mobile app. These confidential, clinically proven self-help resources offer:

Insight through articles, videos and eLearning programs
• Inspirational quotes
• Mood tracking
• Check-in reminder option

How to get started:
Register online for your free account at
bh.mystrength. com/naexpats.

You can also download the myStrength app by:

1. Searching for “myStrength” in the iTunes or Google Play store
2. Selecting “Sign up”
3. Entering naexpats under the “Payer Code” field