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titleTo access your claims status:

Call Aetna Member Services' faith based customer service team 24/7 at: 

Outside the US +1 855 829 9558  (toll freeToll Free)

Collect Outside the US or Direct: +1 813 775 0449 (Direct)

To check the status of the submitted claims online. Please refer to the following steps:
1. Log in to your secure member website - https://www.aetnainternational.com/
2. Go to the "Claims" tab.
3. Select "Claim Listing".
4. Click "Details" on the last column of each row to check specific information about each claim.

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If you have any problems or questions about submitting a claim, visit the FAQ section of the Health Hub or call a member of the Aetna team using the phone number on the back of your Member ID card (phone numbers are also listed below)

Outside the US  +1 855 829 9558  (toll freeToll Free)

Collect Outside the US or Direct: +1 813 775 0449 Claims take 10 to 14 days from receipt to be processed and payment is issued shortly after processing is completed. Claims may be delayed if they require additional review, translation, currency conversion, or if additional information is needed.(Direct)