Welcome to Solomon!

Enter the Access Code below

Access code is invalid

Solomon Logo

For assistance, problems or questions, please email us.

solomon@reliant.org

Versions Compared

Old Version 19

changes.mady.by.user Barb Seckler

Saved on

compared with

New Version 20

changes.mady.by.user Barb Seckler

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

There are 5 ways to submit a claim to Aetna

Info
titleTo access your claims status:

For Claims Status or service call Call Aetna Member Services' faith based customer service team 24/7 at: 

Outside the US +1 800 231 7729  (via AT&T + access code855 829 9558  (toll free)

Collect Outside the US or Direct: +1 813 775 01900449

To check the status of the submitted claims online. Please refer to the following steps:
1. Log in to your secure member website - https://www.aetnainternational.com/
2. Go to the "Claims" tab.
3. Select "Claim Listing".
4. Click "Details" on the last column of each row to check specific information about each claim.


There are 5 ways to submit a claim to Aetna

UI Expand
titleUpload your claim on the Aetna website

https://www.aetnainternational.com/

Using the Health Hub is the quickest and easiest way to submit a claim. Aetna has medical, dental, vision, and wellness claim forms that you can either print or complete online.

The Health Hub is designed to make it simple for you to find information and get support for your health and wellness needs when you need it most.

To make a new claim or track an existing claim, you’ll need to be registered for the Health Hub.

Log in and click on ‘Claims’.

You can start a new claim or continue working on one you started earlier. Before you begin the process, make sure you have:

  • your personal details (Aetna will prefill as much information as they can);
  • the patient’s contact details and information about the claim;
  • payment details; and
  • any relevant documents, including invoices and receipts. These will need to be uploaded. Aetna accepts files in many formats including picture jpgs.

Next, you’ll need to tell Aetna about the claim:

  • the reason for your visit to the medical provider;
  • some general details about your symptoms;
  • the medical condition;
  • the diagnosis;
  • the date of the treatment; and
  • whether you were treated as an inpatient or an outpatient.

After you submit your completed claim form, you will receive a notification by e-mail to confirm that it has been submitted successfully.

...

View file
nameInternational Medical Insurance - Aetna Claim Form.pdf
pageAll Forms
spaceFMHOME
height250

Claim Processing :

Claims take 10 to 14 days from receipt to be processed and payment is issued shortly after processing is completed. Claims may be delayed if they require additional review, translation, currency conversion, or if additional information is needed.

Questions:

If you have any problems or questions about submitting a claim, visit the FAQ section of the Health Hub or call a member of the Aetna team using the phone number on the back of your Member ID card . Aetna offers round-the-clock help and support, over the phone and online.(also listed below)

Outside the US +1 855 829 9558  (toll free)

Collect Outside the US or Direct: +1 813 775 0449


Claims take 10 to 14 days from receipt to be processed and payment is issued shortly after processing is completed. Claims may be delayed if they require additional review, translation, currency conversion, or if additional information is needed.

...