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  • Lower out-of pocket cost at the time of service
  • Easier claim submissions
  • Numerous reimbursement and prepayment choices


  • Verification of Benefits letters sent directly to the treatment facility

If you would like to see an out-of-network provider we can help you. However, please note that in most cases you will have to pay more if you go to a provider outside of our network. Call the number on the back of your Aetna ID Card to arrange payments with an out of network provider.

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Submit a Claim

There are 5 ways to submit a claim for reimbursement of your medical expenses.

  1. Upload your claim via our website
  2. Email aiservice@aetna.com with your scanned claim form and receipts
  3. Use our International Mobile app
  4. Mail your completed claim form and receipts to the address on the claim form
  5. Fax your completed claim form and receipts to the number on the claim form

Claims may take up to 14 days on average to process. You can always check the status of your claim at www.aetnainternational.com


Get assistance from one of our clinicians  

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