For assistance, problems or questions, please email us.
Page History
| Info |
|---|
| GBG must receive claims within 180 days of treatment to be eligible for reimbursement of covered expenses. Claim forms should be submitted only when the medical service provider does not bill GBG directly and when you have out-of-pocket expenses to submit for reimbursement. |
Submitting Claims
The best way to file your claim is to submit it online at www.gbg.com. Log into the Service Portal (see instructions here), select "Health Claim Form" and follow the instructions to complete the online claim form. After submitting the claim, you will receive a claim reference number, and an electronic receipt for the claim will be emailed to you. If you are unable to submit your claim electronically, you can email, fax or mail your completed claim form.
| Web | www.gbg.com |
|---|---|
| eclaims@gbg.com | |
| Fax | +1.949.271.2330 |
International Claims Services 27422 Portola Parkway, Suite 110 Foothill Ranch, CA 92610 USA |
Claim Reimbursement Options
- Electronic Direct Deposit for members where the receiving bank is located in the U.S.
- Wire Transfer for members and overseas providers where the receiving bank is located outside of the U.S.
- Check sent to member or provider where electronic payment is not possible.
| Note |
|---|
In the case of wire transfers, it can be helpful to group claims, especially if the claims are a smaller amount, in order to reduce wire transfer fees. |
Status of Claims
Members can check the claims status online by logging on to the website at www.gbg.com. Questions about a particular claim or claim reimbursement can be emailed to GBG's Customer Service department at customerservice@gbg.com. Inquiries regarding the status of past claims must be received within 12 months of the date of service to be considered for review.
Claim Appeal
If you do not agree with the outcome of a processed claim, you may submit an appeal online at www.gbg.com. Alternatively, you can send a completed Appeals Form (available at www.gbg.com) and supporting documents to:
...
International Claims Services
ATTN: Appeals Department
27422 Portola Parkway, Suite 110
...
| We will update this page with Aetna claim information when we receive it. |
