The following are the members and the roles of Reliant's International Crisis Management Team:
Definition of Roles:
- Director of Programs: Work closely with Crisis Manager and serve as a liaison to the Reliant Board when necessary.
- Crisis Manager: Lead the International Crisis Management Team. Oversee the process required to manage a crisis and minimize the impact. Decides when to pull the crisis management team together and when to invite Ad Hoc members. Assigns roles during a crisis and ultimately make final decisions when necessary.
- ICMT Administrator: Responsible for documenting and editing the policies and structures of the ICMT. Will keep instructions and template pages up to date and will edit any processes that need to be revised. Will be the backup for the Support Manager and will fill in as needed.
- Field Operations: Remain in close connection with the field, particularly with field leadership. Work with the field to understand the current situation and provide real time instruction and communication when decisions need to be made. Report the situation back to the ICMT team regularly in the midst of a crisis. Gather all relevant information about the event and run all potential scenarios. When necessary, include the partner church/ministry or another relevant 3rd party.
- Support Manager: Work closely with the Field Operations Manager and the Crisis Manager to record all decisions for legal purposes. Provide logistical support for operations. Make financial requests (grants, reimbursement, etc) when necessary. Organize schedules for each ICMT meeting, monitor each crisis as it goes through the workflow to help it continue to move through the process, make sure the documentation is continuing to be updated properly, check the ICMT email inbox on a daily basis.
- Member Care: Work with the partner church/ministry to ensure that member care is happening. Provide whatever help needed for the partner and when necessary, step in and provide care/counsel for field staff after the crisis event.
- Risk Manager: Manage insurance and legal consult
- Communications (Ad Hoc): When communications pieces are necessary, this role will write official Reliant stances/responses. Communicate with media on behalf of Reliant when necessary.
- HR Compliance (Ad Hoc): When an international crisis needs to include our HR department, this role will join the ICMT.
